In my time as a Computer Repair Technician, both for other companies as well as in business for myself, i am confronted with one general fact. Not a lot of people know how to talk to their computer repair guy. Its just not something a lot of people think about on a day-to-day basis, and when the computer stops working, people rarely have the time to do their homework before calling someone to fix it.
So, as a service to you, here is a list of questions you should ask your computer repair man before handing over the (keyboard) keys to your computer.
1. How Much do you charge Hourly
This may seem like a no brainer, but you would be shocked at how much this question never comes up while im picking up a computer. Its best to know upfront what your final bill will look like so that we can decide what the best coarse of action is to take on any given job. In general, IT repair guys charge any where from 50-80 dollars an hour. And more, and you’re probably getting ripped off...any less and its probably subpar service.
2. How many billable hours might this take you?
Its sometimes hard to tell what the problem is without diving in head first, but we can usually give you a range as to how long this might take. The more honest communication you have with your IT guy, the better!
3. Do You Charge Extra For In-Home/Business Service?
Many times, especially with national chain computer repair services, in-store and in-home/in-business repair services are considered completely separate services. You should always be aware of any billing differences for between these services before getting your computer repaired.
If you're quoted a rate twice as high for in-home/business computer repair service, don't get it. Take your computer to their shop or find another computer repair service. You should, however, expect to see some kind of small charge to visit you - perhaps a $10 to $20USD single "trip" charge or a 10-20% hourly rate increase.
4) When Might I Be Able to Pick Up My Computer
Aside from all the questions about how much this is all going to cost, it's important to ask when you might be able to pick up your computer. If you're getting in-home or in-business service, a related question would be "When might you be able to come out to my home/business?". The "right" answer to this question is really up to your personal schedule and expectations. I say 24 to 48 hours because that's the average answer. If you're quoted "an hour from now" that doesn't mean that the computer repair service isn't a good one. That sounds like a great answer to me! Alternatively, if you're quoted "a week from now" and that's a satisfactory answer to you, then great. If not, I recommend looking elsewhere.
As always, at Computer Concepts & Security we take our customers very seriously. We value each and every person that we come in contact with and hope they they each have an experience that is positive and worth sharing. Thank you to everyone who has been a loyal customer over the years.